Our employees

Improving the employee experience is a key part of our strategy. At the bank, we carry out  the annual employee engagement survey (known as ‘Your Voice’ until 2025). The response rate for the 2025 survey reached 92%, compared to 87% in 2024. Following the survey, reports are produced containing an in-depth analysis of the quantitative results and an analysis of the comments. This informs the work agenda of our expert teams (known as ‘Gain’ and ‘Hot Spot’), which aim to improve and enhance the employee experience.

We regularly monitor the working environment at every workstation and carry out risk assessments. These cover hazards affecting the health and safety of our employees, including psychological, ergonomic, health-related and other workplace risks. Our aim is to create a safe and healthy workplace that goes beyond standard legal requirements.

We design and deliver training programmes that are available to all employees, as well as tailored to specific groups according to their needs. These initiatives support personal and professional development.

We offer a variety of development opportunities, such as:

• training initiatives and development opportunities for employees,
• tools to help manage one’s own professional development,
• educational and inspirational materials to support personal and professional development.

Employees have access to training platforms offering a wide range of online courses tailored to individual needs, as well as opportunities to develop their technical, soft and leadership skills. We deliver comprehensive training programmes that include:

• bank-wide initiatives that promote development in key areas,
• training for leaders to support the development of management and leadership skills,
• programmes for the branch network that address the specific needs of branch employees,
• training for selected groups of employees, designed on the basis of a detailed analysis of their development needs.

We promote equal opportunities and diversity in the workplace. We support a culture of diversity and inclusion through initiatives such as:

• Employee networks and interest groups. These are grassroots employee initiatives focused on promoting diversity, shared values, interests, health and development.
• Ambassadors for diversity. They are senior executives who promote an inclusive culture.
• Educational and awareness-raising initiatives. This includes, among other things, special events to mark Diversity Month, Women’s Day, International Day of Persons with Disabilities, etc.

We work with organisations such as Share the Care, the UN Global Compact Network Poland, Vital Voices, the Responsible Business Forum, and the Diversity & Inclusion Committee of the Polish Bank Association.

We carry out preventive and educational initiatives that help prevent undesirable behaviour, strengthen our ethical culture and support the creation of a safe and respectful working environment. These initiatives are designed both to mitigate social risks and to enhance the organisation’s positive impact on workplace relations:

• Mandatory e-learning course: ”General Code of Conduct”, to raise employee awareness of the need to comply with regulations, internal procedures and ethical standards. The training covers the Code of Conduct, our corporate behaviours, conflicts of interest, measures to prevent bullying, discrimination and corruption, as well as the reporting of breaches.
• Mandatory e-learning course: “Show Respect, Be Fair”, through which we raise awareness of undesirable behaviour in the workplace, such as bullying, discrimination and harassment. We also advise on how to react and where to seek support should such incidents occur.
• Information and education campaigns. We regularly publish articles and organise webinars, educational sessions and workshops that promote a culture of respect and integrity in our workplace.
• Work relations helpline. At the bank, we provide our staff with a tool for consulting on difficult situations in workplace relations, designed to support our colleagues in resolving issues through collaboration.

Creating a safe working environment is a priority for us. That is why we have implemented comprehensive procedures for reporting and resolving issues related to working conditions. We enable employees to report irregularities, such as breaches of the law, internal procedures or ethical standards. We provide employees with the opportunity to report breaches through various communication channels. Information on this subject is widely available to employees. The system ensures the confidentiality of reports, protects the identity of the whistleblower and allows for detailed explanations to be provided. Where breaches are confirmed, we take action to eliminate the misconduct. We also check whether employees are aware of the mechanisms for reporting issues and whether they trust that these are effective.